This Privacy Policy explains how Arzaq (a company registered in [insert jurisdiction, e.g., Kuwait/Saudi Arabia/UAE], under commercial registration number [insert CR number], with its registered address at [insert address]) – and its subsidiaries and affiliates (collectively referred to as "Arzaq", "we", "us", or "our") – collect, use, transfer, disclose, and retain your personal data through our platforms, applications, and services (collectively referred to as the "Platform").
Arzaq is a leading company specializing in [insert your business sector, e.g., e-commerce, agricultural solutions, logistics, financial services, etc.], serving thousands of customers across the region. We are committed to protecting your privacy and handling your personal data with the highest standards of security and transparency. You can contact us using the details provided below.
| Department | Legal & Data Protection Department |
|---|---|
| privacy@arzaq.com (please replace with actual email) | |
| Commercial Registration No. | [Insert CR Number] |
| Last Updated | 08/04/2026 |
Words and expressions defined in Arzaq's Terms of Use shall have the same meanings in this Privacy Policy, unless otherwise specified.
By using the Platform and our services, you expressly consent to Arzaq collecting, using, transferring, disclosing, and retaining your personal data as described in this Privacy Policy and our Terms of Use.
We collect and process the following categories of personal data:
3.1. Identification and Contact Data:
When you register to use the Platform, we may collect the following information, depending on your registration method:
Full Name (mandatory)
Phone Number (mandatory for user verification)
Email Address (optional)
Date of Birth (optional)
Gender (optional)
Purpose: To verify your identity, personalise our services and promotional offers, fulfil contractual obligations arising from agreements between you and us or between you and third parties via the Platform, and to prevent and detect fraud, misuse, and protect the safety of buyers and sellers.
3.2. User Content:
When you communicate with us or use the Platform, we collect any user content you create, submit, or upload. This includes:
Advertisements, photographs, images, and videos
Emails, in-platform chat messages, and other electronic communications with other users
Records of phone calls or any other communication channels
Purpose: To improve user experience and service quality, detect and prevent fraud and misuse, and protect the security of buyers and sellers.
3.3. Technical Data:
When you interact with the Platform, we automatically collect various information, including but not limited to:
Device information and location data
Log data and browsing history
Cookies and similar tracking technologies
Purpose: To provide location-based services (e.g., localised advertisements, search results, and customised content). You can adjust your browser settings at any time to manage this data collection.
3.4. Data from Third Parties or Public Sources:
We may receive personal data about you from third parties and public sources. We will inform you within 30 days of collecting such data. This is used for purposes such as fulfilling contracts entered into between you and any third party using the Platform.
We use your personal data for the following purposes:
4.1. Contractual Obligations: To enter into and perform contracts with you and/or to fulfil contractual obligations.
4.2. Legal Obligations: To comply with applicable laws and regulations.
4.3. Legitimate Interests: To improve our services, prevent and detect fraud and misuse, and protect the safety of buyers and sellers.
4.4. Marketing and Awareness Communications: To send you promotional materials about goods and services that may interest you, via email, push notifications, phone, in-app notifications, and browser notifications. You can opt out at any time through your app/browser settings or by contacting us.
5.1. We may share and/or transfer your personal data with the parties listed below for the purposes outlined in this Privacy Policy, both within and outside your country of residence.
5.2. We use third-party service providers to assist us in delivering our services (e.g., cloud storage providers such as Amazon Web Services or others), who may be located inside or outside your country.
5.3. To improve our services, we may share anonymised or aggregated information with analytics providers (such as Microsoft Clarity) to analyse how users interact with our Platform. By using our Platform, you agree that we and our third-party providers may collect and use this data.
5.4. We may disclose your personal data to law enforcement authorities, regulatory bodies, government agencies, and other relevant third parties to comply with legal or regulatory requirements.
5.5. We may sell, transfer, or merge parts of our business or assets. Alternatively, we may seek to acquire or merge with other businesses. In such cases, new owners may use your personal data in the same manner set out in this Privacy Policy.
5.6. We may share or disclose your personal information to third parties that provide services to you through our Platform, and by doing so, you are deemed to have consented to such sharing.
5.7. When you post an advertisement or upload your CV on the Platform, you may choose to disclose certain personal data (e.g., your name, email, work history, location, contact number, and photo), which may be visible to other users. Please exercise caution, as any information you share with others can be further shared.
The legal bases we rely on to process your personal data are:
6.1. Consent: You give us your consent to process your data as outlined in this Privacy Policy. You may withdraw your consent at any time.
6.2. Contractual Performance: We need to process your personal data to perform a contract with you or with a third party through the Platform.
6.3. Legal Obligation: We have a legal obligation to process your personal data under the laws of your country.
6.4. Vital Interests: We may process your data where necessary to protect your life or the lives of others.
6.5. Public Interest: As the Platform facilitates transactions between members of the public, we may process personal data to protect user safety and prevent fraud or crime.
6.6. Legitimate Interests: We may process your data to achieve our legitimate interests, including reducing misuse of the Platform (e.g., fraud), improving user experience, and increasing our sales of services.
7.1. Your personal data is securely stored at our premises and/or with our cloud service providers (e.g., AWS) in locations including Europe, Africa, and/or the Middle East.
7.2. We will retain your personal data for as long as you are registered on the Platform and as long as you use the Platform. Upon cancellation of your account, we will retain your personal data for a period of ten (10) years, or longer if required by law, and/or to protect our legal and legitimate interests. When we no longer need this information, we will securely destroy it by deleting all electronic copies and destroying any physical copies, or we may anonymise the data.
Depending on the country you are in or how we interact with you, you may have the following legal rights:
8.1. Right to be Informed: You have the right to know how we collect, process, store, and disclose your personal data.
8.2. Right of Access: You have the right to request access to your personal data.
8.3. Right to Data Portability: You have the right to request a copy of your personal data in a readable and clear format, where technically feasible.
8.4. Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
8.5. Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data under certain circumstances, unless we are legally required to retain it.
8.6. Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time, unless there are other legal grounds for processing.
To exercise your rights or for further information, please contact us at the email address provided in this Privacy Policy.
9.1. In some countries, as a buyer or seller, you may only contact or be contacted using a unified Arzaq number. We may record these calls using voice call tracking technologies. We may also collect additional information such as the caller's number, date, time, and duration of the call. Your continued participation in the call constitutes your explicit consent to the recording and processing of such data by Arzaq.
9.2. We may contact you via email, SMS, browser/app notifications to confirm your registration, inform you about ad status, and for other transaction-related messages. Since these are necessary for our service, you may not be able to opt out of these transactional messages. By registering on the Platform, you agree to receive marketing, promotional, and direct marketing communications. You can opt out at any time by changing your browser/app settings or by contacting us.
10.1. All information we receive about you is stored on secure servers. We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, or unlawful disclosure. This includes regular risk assessments, security testing, and encryption of all payment data using SSL (Secure Sockets Layer) technology.
10.2. Please note that while we implement robust security measures, data transmission over the internet or other open networks is not completely secure. There is a risk that your personal data may be accessed by unauthorised third parties.
11.1. Cookies are small text files sent to your browser and stored on your device by the websites you visit. We use cookies to remember registered members' preferences, track where users came from, analyse new visitors, measure the effectiveness of marketing campaigns, and improve overall service quality.
11.2. We automatically collect certain information when you access the Platform to protect against misuse and fraud, analyse usage, and improve user experience. This may include IP address, browser type, device information (e.g., unique device identifier), pages visited, and text entered.
11.3. We also use third-party analytics and advertising services such as Google Analytics and Google Ad Services. These third parties may store information about how visitors use the Platform and create analytical reports. We also allow external advertisers to place ads on the Platform, who may set cookies on users' browsers to personalise advertisements. These third parties have their own privacy and cookie policies, available on their websites. You can change your cookie preferences at any time through your browser settings.
12.1. By using the Platform, you acknowledge that you have read this Privacy Policy and agree to all its terms and conditions. You agree to comply with this Privacy Policy and our Terms of Use when accessing and using the Platform.
12.2. We may update or amend this Privacy Policy (in whole or in part) from time to time to keep it aligned with legal requirements and our business operations. Please review this page regularly for the latest version. Continued use of our services after any modification constitutes your acceptance of the changes.
12.3. We advise you to review this page regularly for any changes. Any revised Privacy Policy will become effective immediately upon posting on the Platform.
13.1. If you have concerns or believe we have not complied with applicable data protection laws, you may file a complaint with us using the contact details provided in this Privacy Policy.
13.2. If you are not satisfied with our handling of your complaint or if we do not respond within 30 days, you may lodge a complaint with the relevant data protection authority in your country, for example:
Jordan: Personal Data Protection Council
Saudi Arabia: Saudi Data & Artificial Intelligence Authority (SDAIA)
Oman: Ministry of Transport, Communications and Information Technology
United Arab Emirates: UAE Data Office
Other Countries: The competent authority in your country.